Learn from the French Open how NOT to respond to a crisis. Learn how to respond with the steps to follow in any crisis.

You can watch the news, read a newspaper, or a political or celebrity blog every day and learn how NOT to respond to a crisis. I am not...

There are two ways to write a communication plan. The first is to create it on the fly and hope it works.  The second is to develop an...

When a crisis hits, one of the first things an organization must do is identify the spokesperson. Who will your spokesperson in a crisis...