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Crisis Communications Lessons from Others: The French Open "Night Session" Debacle
Learn from the French Open how NOT to respond to a crisis. Learn how to respond with the steps to follow in any crisis.

Mindy Hamlin
May 312 min read
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Crisis Communication Lessons from a H.S. Football Coach
You can watch the news, read a newspaper, or a political or celebrity blog every day and learn how NOT to respond to a crisis. I am not...

Mindy Hamlin
May 273 min read
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How to Write a Communication Plan to Support Organizational Goals and Activate Your Audiences
There are two ways to write a communication plan. The first is to create it on the fly and hope it works. The second is to develop an...

Mindy Hamlin
Jan 2, 20243 min read
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10 tips for the crisis spokesperson
When a crisis hits, one of the first things an organization must do is identify the spokesperson. Who will your spokesperson in a crisis...

Mindy Hamlin
Oct 27, 20234 min read
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Learning from Others: Tips to Help You Prepare for a Crisis
Update 5/31/2023: Yesterday, NEDA faced a new issue related to its Tessa chatbot. NEDA responded, but I am sure they would like a redo....

Mindy Hamlin
May 24, 20235 min read
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5 Stories to Tell Before Crisis Strikes
Don't wait until a crisis hits to start telling your story Often, by the time clients contact me, they are in the midst of a crisis. A...

Mindy Hamlin
Mar 12, 20214 min read
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No Crisis Plan? No Problem. Follow These 10 Steps to Guide Your Crisis Communications Response
what can your organization do if it doesn’t have a plan? Follow the 10-step process below to meet any crisis head on, and, when the crisis i

Mindy Hamlin
Jul 9, 20202 min read
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5 Steps to a Successful Crisis Communications Response
When I was director of public relations at Raleigh-Durham International Airport in North Carolina, a plane went down in Charlotte. Almost...

Mindy Hamlin
May 15, 20204 min read
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